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    Privacy policy

    We Protect Your Privacy

    As people who regularly shop online, we know how important it is to keep your personal information confidential, especially online. Our commitment to protecting your privacy is outlined in the policies below. This Privacy Policy was created to inform you what information we collect when you visit SHOEVEGA.com (referred to as the "Site" "SHOEVEGA.com", or "our website") and then how that information is collected and used by us.

    SHOEVEGA collects customer information to enhance your shopping experience. This privacy policy is intended to assist you in understanding what information we gather about you when you visit our website, how we use and share that information, and the safeguards we have in place for that information. This Privacy Statement applies to the information collected on this website.
    1. 1. General Browsing Information

      SHOEVEGA.com gathers navigational information during each visitor's use of our website. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected. The navigational information tells SHOEVEGA.com about the use of our website by visitors, including the areas of our site that are most visited or the time of a last visit to a page on our site. It also tells us about the technical efficiencies of our website and services (i.e. the time it takes a visitor to connect to our website or download pages). The navigational information helps us better understand a visitor's experience at SHOEVEGA.com and improve upon that experience by recognizing and delivering more of the features, services and products our visitors prefer.

    2. 2. Personal Information

      SHOEVEGA may ask you to provide personal information when you establish or update a SHOEVEGA.com account, sign up for the SHOEVEGA Rewards program or manage your Rewards account, create a wish list, sign up for or manage your text alerts, place an in-store order, enter a contest or sweepstakes, participate in a survey, shop online, check the status of an order or review order history, provide a review about our products, purchase and send a gift card or eGift Card, search for products on our site or provide information about your shoe preferences. Categories of information collected include name, address, email address, SHOEVEGA Rewards number (which can be associated with the personal information you provided when you signed up for SHOEVEGA Rewards or when you update the account), order information, telephone number, credit card information, birth month and day, your review of our products, saved searches, preferred brands, messages or reminders you create.


    SHOEVEGA uses the personal information we collect from you online at SHOEVEGA.com for the following purposes:

    • to deliver products that you have ordered, fulfill requests that you have created, and process your return or exchange;
    • to understand your needs and preferences, possibly through surveys, product evaluations or cookies;
    • to develop, market and sell products and services to you and to tailor your experience on the SHOEVEGA.com website to your interests;
    • to contact you or the product recipient(s) in the event of order or delivery difficulties;
    • to manage and develop SHOEVEGA’s business and operations, administer accounts, collect and process payments;
    • to respond to your inquiries;
    • to send our SHOEVEGA Rewards members updates about the Rewards program, their rewards, and our products, promotions and events; and
    • to deliver information through the various communication channels you have provided to us about our products or website, including adding you to a SHOEVEGA email list or to our customer phone and mail marketing list when you register for an account, sign up for SHOEVEGA Rewards or make a purchase.

    If you create or modify a SHOEVEGA.com account you may save personal information in that account, such as name, shipping and billing addresses and credit card information, and we will access this saved information to make your shopping quicker and easier. We also require you to create and/or access your account to use various services on the website, including creating a product review. Because you must create or access your SHOEVEGA.com account prior to creating a review, it is possible that we could associate you with the review you provide. Information you include in a product review may be used by us to enhance and personalize our product offerings to you.

    If at any time you would like to stop future delivery of promotional email (including SHOEVEGA Rewards and wish list), please follow the removal instructions located at the bottom of each message. Asking us to stop delivery of future promotional email will not prevent you from receiving email communications relating to any online order you place at SHOEVEGA.com, requests to participate in surveys about our products other operational email communications or emails forwarded to you by a friend that tell you about our products.


    We use third parties to help us provide services to you such as fulfilling orders, processing payments, monitoring online activity at SHOEVEGA.com, conducting surveys, maintaining our database, taking and processing gift card and eGift Card orders, administering emails, operating co-brand credit card programs and administering drawings or contests. Third parties also provide aggregate, comparative information on the performance of our site to us and a select group.

    If, after making a purchase at SHOEVEGA.com, you choose to participate in a survey or review you will be providing it to a third party whom we use to process the product reviews. Product reviews that comply with the review rules noted may be published on this website, and some may be published through other communication channels, including, but not limited to emails, television and catalogs. Published reviews may identify the author's review nickname and location or designate the reviewer as a Rewards member or rate the reviewer.

    If you make a purchase on our website, create or modify an account (including a credit card account), sign up for SHOEVEGA Rewards or modify your Rewards account, your name, mailing address, phone number or purchase information may be made available to other companies or co-brand partners who may provide you with information about their products or services or the products and services of their affiliates.

    In addition, SHOEVEGA may participate with certain unrelated companies who will link you to our website, which may include recognition of purchases from SHOEVEGA.com. SHOEVEGA.com may share personally identifiable information we collect from you with the third party linking to our website. SHOEVEGA.com is not responsible for the privacy practices of such third parties providing these links and we encourage you to review the privacy policy of each of these third parties.

    You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to enforce or apply our Site Use Terms & Conditions of Use, conform or comply with the law or is necessary to protect SHOEVEGA, the users of our website or others.

    If SHOEVEGA were ever merged with, acquired by or acquires another business entity, some or all of the personal information collected about you would be shared with this entity, as well as retained by SHOEVEGA.

    Orders placed through SHOEVEGA.com will be accepted and fully processed in and shipped from the U.S. All information you provide will be maintained in Web servers and/or internal systems located within the U.S., and protected as noted in this privacy policy.

    What are cookies and how do we use cookies on our website?

    SHOEVEGA.com uses a browser feature known as a cookie. A cookie is a data file that is stored by your Web browser on your computer. Cookies are used to help track your clicks and pass information as you navigate SHOEVEGA.com. This allows SHOEVEGA.com to make our site more responsive to your needs by delivering a better and more personalized experience to you. We also use a technology known as clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and provide you a more personalized experience with us. SHOEVEGA.com also uses cookies to keep track of how many items you put into your shopping bag and to remember you when you return to SHOEVEGA.com. Cookies can allow us to associate navigational information from browsing visits with personal information you provide at our site.

    Do we share information from cookies with third parties?

    We may share non-transactional behavioral data collected through the use of cookies.

    How do third parties use cookies on our site?

    We carefully select third party advertising companies and allow them to collect non-personally identifiable information by placing cookies when you choose to visit them and when you visit SHOEVEGA.com. These selected companies may use information (not including your name, address, credit card information, email address, or telephone number) about your choice to visit and your visits to our site and other websites to provide advertisements about SHOEVEGA products and services on this and other websites. These selected companies also provide this information to us which we use to gauge the effectiveness of the advertisements they place about our products and services and for marketing purposes.

    We have also selected companies that will assist us in better understanding your use of our site. These companies will place cookies on your computer upon a visit to our site to collect information on our behalf and may also make use of web bugs. These companies will use both third party and first party cookies. Blocking cookies served from third party domains will not block the first party cookies. The information these companies collect educates us on such things as search engine referral, how you navigate around our site, traffic driven by banner ads, responses to email, unique visitor identification, and product browsing and purchasing information, and allows us to better serve your interests and provide you with more personalized product offerings. SHOEVEGA.com does not allow these companies to collect credit card, username or password information. The information collected on our behalf is analyzed and returned to SHOEVEGA.com. Other than possibly allowing use of collected data on an aggregate basis, the companies providing these services are required to maintain all information collected and the analysis of this information in confidence. As a visitor to SHOEVEGA.com, you have the option to deactivate the ability of these companies to analyze your browsing and purchasing behavior on our site. You may also choose to continue to benefit from the improved shopping experience which this analysis allows us to provide to you. Since this opt-out relies on cookies, if you delete your cookies, you will need to opt-out again.


    We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into your SHOEVEGA.com account.


    Our website is a general audience website and it is our intention that our website should be used only by persons over the age of 13. To ensure compliance with federal law, SHOEVEGA.com does not knowingly collect or maintain information provided by children under the age of 13.


    For your convenience, our website may contain links to other sites. Links that appear on SHOEVEGA.com should not necessarily be deemed to imply that we endorse or have any affiliation with the linked websites. SHOEVEGA is not responsible for the privacy practices or the content of such websites. We encourage you to review the separate privacy policies of each site you visit.


    SHOEVEGA.com takes the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, and secure socket layer certificate authentication.

    We designed SHOEVEGA.com to accept orders only from Web browsers that accept cookies and permit communication through Secure Socket Layer (SSL) technology. SSL is encryption technology that provides security while information is being transmitted over the Internet.

    While we implement the above security measures on this site, you should be aware that 100% security is not always possible.


    If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us.


    This Privacy Statement is effective as of June 1, 2015. Please check here periodically for notice of updates to this Privacy Statement.